FAQS

Here are the most common questions we get asked about hot water.

Q. WHERE CAN I BUY A THERMANN UNIT FROM?

Thermann hot water units are all available from Reece Plumbing stores. Find your nearest store here.

Q. HOW MUCH DOES INSTALLATION COST?

Installation costs vary depending on your current home situation, and if any plumbing elements require upgrading or changing. It is best to consult with a licensed plumber to get a detailed quote for installation.

Q. GOING ON HOLIDAYS - HOW TO LOOK AFTER YOUR HOT WATER UNIT

If the hot water system is not used for two weeks or more, a quantity of hydrogen gas, which is highly flammable, may accumulate in the water heater. To dissipate this gas safely, it is recommended that a hot tap be turned on for several minutes at a sink, basin or bath but not a dishwasher, clothes washer, or other appliance. During this procedure there must be no smoking, open flame or any other electrical appliance operating nearby. If hydrogen is discharged through the tap, it will probably make an unusual noise similar to air escaping.

Q. DO I NEED TO SERVICE MY GAS STORAGE HOT WATER UNIT?

We recommend a six monthly service to be completed by the home owner:

  • Simply operate the Pressure & Temperature Relief Valve for approximately 10 seconds by lifting the lever on the valve to ensure water is relieved to waste through the relief drain pipe.

  • Check to ensure the valve closes correctly.

 

We also recommend a service every five years by a licensed plumber to ensure optimum operation of the unit.

Q. WHAT DO I DO IF MY GAS STORAGE UNIT ISN'T PROVIDING ME WITH ANY HOT WATER?

  • Is the Pressure & Temperature Relief Valve discharging too much water?
  • Is one outlet (such as the shower) using more hot water than you think?
  • Is there a leaking hot water pipe or dripping hot water tap?

If these queries don't rectify the issue, we recommend contacting a licensed plumber for advice, or contacting your local Reece branch who can organise a service request for you.

Where to Buy

Thermann hot water systems are available exclusively through Reece Plumbing. Find your nearest branch by entering your postcode below.

(You will be taken to the Reece website)

FAQS

Here are the most common questions we get asked about hot water.

Get in Touch

Want to find out more about any of the hot water systems in the Thermann range? We’re happy to help.